Analysis of hospitality industry: Kedar Country Lodge

Analysis of hospitality industry Kedar orbit LodgeKedar Country LodgeIt is a four star lodge with 85 employees, its divided into different section namely Food and Beverage, Front Office, Kitchen, Housekeeping, Maintenance, Garden, Sales, Human Resources, Administration and IT. The station is 640 hectors with antelopes animals, it has Paul Kruger Museum, 65 rooms, 7 conference rooms, Restaurant and Bar. Most of their guests come to do conferencing and as well leisure.Task 1 stave OrganizationAt Kedar Country Lodge they ar using Hierarchical structure, where by each department has a leader whom the junior mental faculty paper to and then they report to the operations manager then he reports straight to the general manager.The Roles and Responsibilities of a supervisorThe supervisor at Kedar is second eye for a manager, he/she deals with ply directly. Their roles and responsibilities argon as followsTo check day to day operationsTo guide and train roundTo be present all the time s if theres serviceTo attend to the guests complainsTo bump off sure ships company standards and procedures argon being followedTo solve conflict among staffTo motivate staffTo make sure that staff complete their jobs before they go homeTo make sure that staff be safe in their spiel beasThe Roles and Responsibilities of a charabancShe is the atomic number 53 who is in charge for everything going on at Kedar property and makes finally decisions, the roles and responsibilities are as followsTo do plans to get businessTo decide the salaries of staffTo make a finally decisions on hiringTo make sure the target and goals are being reachedTo maintain good communication among staffPlanning Staff RotaThe staff rota is being done by supervisors and soprano checked by the manager whether its correct. They do it according to business occupancy and theres no favoritism. On staff rota there are only four different shifts firstly from 0600 -1500, secondly from 0800 1700, thirdly from 140 0 2300 and lastly from 2300 0800. Staff rota helps them a lot to see who in and who off.They are using excel to do the staff rota, on a first newspaper column they put the staff names and followed by how numerous days offs did the company give you, on first raw they put the number of guests in-house followed by the dates and days, at the end theres a column of days off being owed to staff or days being owed to the company by staff. They hold back staff rota in computers to keep their records or for later changes. Staff is allowed to request certain days offs if they do assimilate some appointments but it will cypher how busy it will be that day. When staff rota is done it will be taken to the relevant department and put them on notice board so that everyone can see it.The Purpose and Features of get under ones skin of EmploymentContract of employment is an agreement between the employees and the kedar owner, it is presented in a form paper with 5 pages and if they are hiring the employee has to sign as well as the employer. It also contains the code of conducts. At kedar the employees are working during the holidays but in return they will be remunerative each holiday worked.Purpose of a Contract to define both employees and kedar owners responsibilities with respect to a desired development outcome to the take aim of detail necessary to make both comfortable with respect to the relationship and to specify rights, obligations and conditions of employmentFeatures of Contract of EmploymentThe job title and descriptionWhich department will employee be working withCompany residential address, post address and phone numbersTo whom the employee will be reporting toWhen the employee will start workingFor how large is the employee on probationThe entitlements of employee (salary, pass on, days off)The rules regarding sick come forth, family responsibility leave and unpaid leaveWhich shifts will the employee be workingFinancial and Legal Implications of D ifferent Types of ContractThey are using the permanent or fixed term employees and casual employees.The permanent employees these are the employees which the company has agreed to keep them forever as long they are still willing to work for the company. They do give them the permanent contract if they contract passed the fixed or probation contract for three months and if the company is golden with their performances. Their permanent staff they are entitled to Holiday offs their employees are entitled to it and its either they are off or they will be paid double for each holiday worked for.Annual leave they give their employees 21days leave after 12 months and they will be fully paid.Study leave they grant them to employees who are doing part time studies when they are writing their exams. The company will give the employee the day off during the day he/she is writing and invent them full.Compassionate leave they give them three days off per 12 months and gift them full sal ary. The compassionate leave applies when the employee has to deal with emergency involving someone who depends on him/her e.g. child, husband or wife.Sick leave They are entitled 12 days off sick in a year, if the employee exceeds then they will subtract the days from yearbook leave and give them full pay. If it may happen that they have taken the entire annual leave they then notify the employee to take an unpaid leave and they wont pay any salary to the employee.Time off they are entitled to off 6 days a month of which they work five and half days and get off. They will be paid full salary.Workers Compensation If an employee gets injury at work the company will pay hospital bills and pay the employee the employee full salary during those days not at work.Casual employees At kedar they use casual employees when its to a fault busy and they pay them an hour rate. They are only entitled to proletarians compensation when they can get injured whilst working. If they use them du ring holiday they pay them double the amount they are being paid.The Cost of Employing StaffAt kedar there is few cost of employing staff which areTime and cost to do advertising about available positionSelecting and interviewing applicantsType of job and number applicantsTo increase the space to accommodate new employeesTo buy new equipment for them to useTo pay them their salariesTo feed themTo pay transport for themTo train them so that they can be more skillful and to gain job knowledgeThe cost for their entitlements, .e.g. sick leave, workers compensation, public holidaysMotivationIt is to make someone believe in himself/herself and like what he/she doing.The Link between Motivation and ProductivityThey motivate their staff to have good productivity. They always do have competition like the employee of the month and the employee of the year, they give prize to the winner, by doing this each employee works harder in golf club to be a winner and on the other hand there is a goo d productivity and a lot of job done. There are also the prizes of name of the employee being mentioned most by guests, this makes the employees to get involved with guests or to help them more at the end the guests will be skilful for good service and they will spread the word to others by doing so a lot of guests will love the place and visit more oftentimes and company gain more profits.The Characteristics of Effective leaderThey do have good leaders who are leading the company, they wrap up their staff like their children and they are fair, honest, responsible, trustworthy, strong, competitive and confident. They are good motivators to their employees, they are always active in planning ahead and solving any problems amongst the employees. They are good communicators, listeners and also supportive. They do train and grow them to be good leaders as well. They are mentors of their employees and they make the company to be their second home and everyone is happy. They dont incu r bored and they are patience.An Effective TeamThe way Kedar employees are you may think they are brothers and sisters, they are one and they can die for one some other because of the good unit they have, the following are the characteristics which makes them a good teamThey sacrifice for each otherThey have got clear common goalsThey are get togetherThey always rotate the leadership among themselvesHonest to each otherIf they do have problems or conflicts they solve them in a civilized mannerThey shell out same storiesThey dont judge or discriminate each otherThey discuss or argue about work but at the end they will come to conclusion of which its normalThey all cooperateThey are free to each otherThe Principles of equal Opportunities in the WorkplaceThey treat their staff fair and equal regardless of where are they coming from, gender, race, age, color, physical abilities, status, language and religion.Equal Opportunities in EmploymentThey respect and recognize staffs and custo mers religion and cultureThe employees are happy at the workplace all timesThe more skillful employees are promotedThey are evenhandedly treated at workWhatever decision is being do by management it is fair to all employeesThey train their employees to be better so that they can grant good service to customersNo employee is being bullied, harassed and discriminated, they are all free regenerationThey do understand each other and they have put their differences aside, in a safe, positive and nurturing environment. Their employees are mixed they do have foreigners, locals, mixed races (whites, blacks, Chinese and Indians), different genders (males, females, gays and lesbians) and different ages. They are one family. They do business with more different countries and all their customers they feel welcome as if they are in their countries or home because of friendly and respectful employees.Diversity makes their company more attractive, their employees are growing and it helps with a lternatives solutions when dealing with issue or ideas to grow business. It also motivates the employees. Since they have more different tribes it helps their business grow.Purpose of an attention Code of EthicsA code of ethics is a vital document for Kedar, as breaches of ethics can land the company in solemn trouble with consumers, other organizations or government authorities. Creating a code of ethics makes decision-making easier at all levels for them by reducing uncertainty and considerations of individual perspectives in honest standards. It is truly a unified effort in which Kedar works to ensure there is no compromise in service, quality, or integrityPurposeA code of ethics guides all managerial decisions, creating a common framework upon which all decisions are founded. This helps them to create a cohesive understanding of the boundaries within an organization and the standards set for interacting with external companies. A formal, well-communicated code of ethics help s them to protect their companys reputation and legal standing in the event of a breach of ethics by an individual employee.Importance of EthicsPublic imageProductivity and TeamworkAsset protectionRetain good skillful employees fabrication Code of PracticeIndustry code of practice its rules or guidelines to be followed, they are there to protect their customers and Kedar owners. It makes it clear to public or customers what they are allowed to do and what is prohibited. These rules or guidelines are made by the owners to let the customers know how they run their business some by government protecting locals or internationals.Need for industry code of practiceTo deliver a certain standard of practiceTo encourage consumers confidence in a particular industryTo avoid customers or owners taking advantage use up of IT in Tourism and cordial receptionIT stands for information technology, it is the application of computers and telecommunications equipment to strain, retrieves, transmits and control data, it can be people who are well trained working with those technologies. Kedar they do have their own permanently hired IT that are responsible for weapons platformming the systems, repairing and to assist with technical related issues.Importance of IT in Hospitality IndustryTo store their consequential information and history of previous customersTo communicate with customers via emailTo market their lodge through websiteTo use it for checking in and checking out of the guestTo do bookings onlineTo do hunt down sheetsTo do staff roastersTo capture and keep records of stocksTo print necessary documentsTo give the prices and customers still to payTo show the forecast and occupancyFor guest to access meshworkThe following are the IT applications utilise from KedarComputer systems to do various different jobs, .e.g. doing emails, writing their menus etcAloha system they use it to show prices of different food, beverage and to show them what has been sold when do ing their stocks.(Product mix)Reservation system they are using room master to check in and check out their customers, it also makes it easier to check the availability and it shows how many guests are arriving, departing and staying so that the kitchen can know how many to carter for and housekeeping to know which rooms to prepare and how.Internet for guest to access or to do specie transfer. They have made easier for their customers by having Wi-Fi.Mobiles managers contact the customers using mobileBusiness LettersAt Kedar they write their business letters using word program from Microsoft office 2003 of which they purchased it from Microsoft company to owner it and they installed into their computers. Their business letters are straight forward. In the letter it contains contact details on the top left and underneath contains the initials of the owners. The general manager is the one who gives the finally decision, she firstly check it.The following are some types of letters being written at KedarApologizing letters accept letters guest on their arrivalsWelcome back letters for guests who are coming for the second or third time at KedarConfirmation letter for bookingQuotation lettersAnniversary letters if the guests have told them prior to arrivalBirthday letters if the guests have informed them Spread sheetA spreadsheet is a paper sheet that shows data in rows and columns, it is mostly utilize by accounts doing variances to show how company does, sales department use it to show how are they doing with bringing in the clients and to show forecast, kitchen using it to keep the records of their menus and to do their menus of the week and stock controller for capturing, displaying and controlling data. They use it mostly when doing their stocks takes. The software that has this is Microsoft offices excel.Benefits of using spreadsheetIt does have formulas to calculateYou can keep as many as you can the data on spreadsheet as long you excuse itYou can do t he changes and save your workIt allows you to put yours inputs indifferent colorsIt does have futures that allow you to control data on how you want to put it.The Use of PowerPoint and Access DatabasePowerPoint it is mostly used by sales and marketing doing presentation to their clients, managers or human resources doing training with employees and the managers presenting what are they planning about the company to the Director, CEO and Chairman.Access Database they use it to store contacts of clients, telecommunicateEmail is another way of communicating it is done through electronic exchanging messages through the use of internet and networks.The use of Email in Hospitality IndustryIt is cheaper than using telephone, e.g.it will be to cost full using a phone for internationals than just sending an emailIt can be used as a means of marketing by sending them the information booklets and special about your hotel or lodgeIt is fast and efficiencyLimitation of EmailThey must be carefu l when using humour it is often misunderstoodAvoid sarcasm and colloquialismsIts not safe or private aggrieve people can hackIt may happen that the receiver may not have seen the email and it was urgentInternetInternet is a general system of interconnected computer networks that use the standard internet protocol suite to link several billion devices worldwide, it carries an extensive range of information resources and work and it consists a lot of private, public, business and government packet switched networks. Internet makes it easier for marketing and doing online bookings. If there was no internet it was going to be difficult for Kedar. Internet makes it easier for them to work.